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We want to help make sure that your event runs smoothly. We request that changes to guest counts or food quantities be made at least 3 business days before the event. New orders placed or existing orders changed less than 72 hours before the event will incur a $25 late fee. A signed Banquet Event Order (BEO) is required to confirm your event.
While we hope that cancellations won’t be necessary, we understand that circumstances may arise. Cancellations must be made at least 5 business days before the event.
A 50% charge applies if an event is canceled within 48 hours of the event. Full charge applies if canceled less than 24 hours before the event.
Full charges apply to all cancellations of a custom menu made less than 72 hours.
All non-TAMUCC events are subject to a 10% administrative fee.
A $25.00 delivery fee will be applied to any order outside the TAMUCC campus and affiliated satellites. Orders are subject to a $20.00 delivery fee. Delivery fee is waived for all orders over $100.00.
A credit card is required to place all orders. Credit card payment charges will be processed on the day of the event. TAMUCC departments may request a campus PO for their orders. Catering must receive the PO information before the event.
Approved direct billing incurs a 5% late charge, which will be applied to all unpaid orders over 30 days past the event date, with an additional 5% for each subsequent 30 days past the due date.
Accounts with an outstanding invoice, past 60 days, will be placed on hold.
The client is responsible for reviewing all charges on their BEO before their event. The client will be responsible for any changes made to their order less than 72 hours without disputes. All disputes must be made within 5 business days after the event; client will lose the right to dispute charges past the 5 business days.
Orders placed through CaterTrax for Dining Hall and Retail Locations must be paid for on the day of service.
Custom menus are available on request. The first menu is free; revisions to the menu will be charged $35.00 per revision. Please have all the necessary information about your event before requesting a menu. Please allow a minimum of 7 days for us to build your menu.
Tastings are offered at a per-person rate based on the items selected for tasting, plus any additional charges related to the tasting. Tastings need to be booked 2 weeks in advance to allow the product to be sourced. Charges can be billed separately or added to the event BEO when the event is booked.
Linen rental fees will be applied daily, encompassing both event days and any additional days necessary for setup.
Outside Catering or Food must be approved through the TAMUCC Auxiliary Services Department. Islander Catering will not mix with any outside catering/food.
